Most attorneys say responsiveness to clients is a critical way of maintaining good business relationships. This is even more important when attracting new clients through the door. According to Avvo consumer data, 59% of people say that how quickly an attorney responds to an email or phone is very important in their decision to hire. Compare that to 29% who say having a friend or family referral is the most important factor. Over time, the way we communicate has changed drastically with...

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