How to manage client communications and maintain your life


When I first started practicing law, I was taught that responsiveness to clients was a critical way of maintaining good business relationships. And good relationships translate into new business as well since word of mouth is a powerful tool. Today, this golden rule—to respond quickly—still applies. Yet the way we communicate has changed drastically, as have client expectations regarding availability.

20 years ago, returning client phone calls within 24 hours was a reasonable expectation....

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