5 keys to client service that create a thriving law practice

Lawyers are smart, well-trained professionals who provide expertise not usually available elsewhere. In the past, attorneys relied primarily on their legal skills to get new clients and keep them. Law firms controlled access to legal information and expertise which put you, the lawyer, in control of relationships, client service quality and fees.

Attorney-client relationships were primarily transactional, and personalized client service was virtually non-existent. In many cases, clients went...

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